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Computer Science and Information Technology - IT Support - Associate in Applied Science

Program Code: AAS.17136

The IT Support program is designed to prepare students for entry-level employment in various areas within the information technology field. Students will configure, monitor, secure, and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing, and troubleshooting hardware, software, network, and other desktop issues. Also, the IT Support program helps prepare learners to test for the CompTIA A+ certification as well as the TestOut PC Pro certification exams. These certifications make students more marketable to employers as certification validates foundation-level knowledge and skills necessary for a career in IT support. Potential occupations include: Computer Support Specialist, IT Support Specialist, Help Desk Specialist, IT Consultant, Field Technician, Tech Support Technician, Field Supervisor, Systems Hardware Analyst and Network Support Specialist. Additionally, students may apply this program, as a step toward a bachelor's degree.

General Education Courses

CourseCreditsCourse TitleCompleted
COM 112W3Fundamentals of Oral Communication ______________
OR ______________
COM 114W(3)Interpersonal Communication ______________
LW ---1Any 1 Credit LW Course AND ______________
LWA ---1Any 1 Credit LWA Course ______________
OR ______________
LW ---(2)Any 2 Credit LW Course ______________
OAT 1513Business Communication I AND ______________
OAT 1523Business Communication II ______________
OR ______________
OAT 151(3)Business Communication I AND ______________
ENG 111(3)College Composition I AND ______________
ENG 112(3)College Composition II ______________
OR ______________
OAT 151(3)Business Communication I AND ______________
ENG 111(3)College Composition I AND ______________
ENG 113(3)Technical Communication ______________
MTH---3/4Any Approved Intermediate Algebra Course (or Higher) ______________
PHL 210W2Information Technology Ethics & Law ______________
POL ---3/4Any Approved American Government Requirement ______________

Core Courses

CourseCreditsCourse TitleCompleted
CST 1201PC Operating System Command Line Interface (DOS) ______________
CST 1262Unix/Linux Operating System ______________
CST 1284PC Hardware Concepts and Troubleshooting ______________
CST 1292Mac OS Troubleshooting ______________
CST 133W4Computer Concepts & Competencies ______________
CST 1351Help Desk Fundamentals ______________
CST 1603Networking Essentials ______________
CST 1613Introduction to Networking ______________
CST 1632Introduction to Windows Network Administration ______________
CST 2284Advanced PC Troubleshooting ______________
CST 268W2Special Topics in IT Support ______________
CST 2783A+ Certification Prep ______________

Recommended Electives (Choose a minimum of 6 credits from list)

CourseCreditsCourse TitleCompleted
CST 150W3Information Security Policies, Procedures, and Fundamentals ______________
CST 1523Implementing Network Security ______________
CST 1533Implementing Firewalls ______________
CST 1592Database Operations ______________
CST 1622Introduction to Novell Network Administration ______________
CST 1643Routing and Switching Essentials ______________
CST 1653Linux Networking I ______________

Advanced Electives (Choose a minimum of 6 credits from list)

CourseCreditsCourse TitleCompleted
ACE ---2-6Academic Career Experience ______________
CST 2353Systems Analysis and Design ______________
CST 2603Scaling Networks ______________
CST 2623Advanced Novell Networking ______________
CST 2633Advanced Microsoft Networking ______________
CST 2653Linux Networking II ______________
CST 2664Information Security ______________
CST 2673Introduction to Computer Forensics ______________
CST 2693Cisco Security ______________

62/67Total Credits


1 - Proficiency in keyboarding is expected in all CST classes. OAT 170 is available for those students who need to build keyboarding skills.
2 - Any Approved Intermediate Algebra or higher except MTH 153 will meet the Math General Education requirement.
3 - A grade of "C" (2.0) or higher is required in all CST courses.
4 - CST 123, CST 128, CST 129, CST 133, CST 161, CST 163, CST 183, CST 228, CST 268, CST 278, and ALL CST Network/Programming Electives are Key courses and must be completed within 5 years of completing degree. Failure to complete within the stated time frame will require you to repeat this course. See graduation requirements page in catalog.

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