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Computer Science and Information Technology - IT Support - Associate in Applied Science


Are you interested in computers and how they help make communication more effective? Are you a natural problem solver who can think on his or her feet, quickly finding and fixing problems? If so, a degree in IT Support might be for you.

IT Support Specialists must be able to communicate with their less computer-savvy colleagues in a clear, patient fashion. This requires good people skills and excellent communication abilities, whether it is in-person, over the phone or via e-mail. 

About the program

The IT Support program at Delta College is designed to prepare you for entry-level employment in various areas within the information technology field.  

Students will configure, monitor, secure and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing and troubleshooting hardware, software, network and other desktop issues. Also, the IT Support program helps prepare students to test for the CompTIA A+ certification exam as well as the PC Pro certification exam. This certification makes students more marketable to employers.

Students, upon successful completion of the program, will be qualified as an entry-level IT Support professional. Many students transfer to a four-year university and Delta has several university partnerships in place.

Many courses are offered in the evenings to allow students the flexibility of maintaining full or part-time employment.

Job outlook 

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions. 

IT Support specialists work in all types of organizations. Because computer support is important for businesses, some support specialists might work nights or weekends.

For students who transfer and obtain a bachelor’s degree, the average national median salary is $50,380.

Demand for IT Support specialists is expected to grow 12 percent from 2014-2014. More support services will be needed as organizations upgrade their computer equipment and software.

Source: Bureau of Labor Statistics

What students are saying 

“I completed the IT Support program at Delta College, then attended Central Michigan University where I completed my bachelor’s degree in Information Technology. I now work for Covenant HealthCare in Saginaw as a Systems Specialist. The IT Support program greatly prepared me for university level classes, as well as taught me the groundwork to my education that I still use on a daily basis. The curriculum is very accessible and the professors are impressive, to say the least. I highly recommend the program for any student seeking a career in the IT field.” – John VanMullekom 

Find out more 

Have questions or want more information? Contact:

Cynthia Drouse
Associate Professor
989-686-9069
Office: A064
cjdrouse@delta.edu




Computer Science and Information Technology - IT Support - Associate in Applied Science


Program Code: AAS.17136

The IT Support program is designed to prepare students for entry-level employment in various areas within the information technology field. Students will configure, monitor, secure, and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing, and troubleshooting hardware, software, network, and other desktop issues. Also, the IT Support program helps prepare learners to test for the CompTIA A+ certification as well as the TestOut PC Pro certification exams. These certifications make students more marketable to employers as certification validates foundation-level knowledge and skills necessary for a career in IT support. Potential occupations include: Computer Support Specialist, IT Support Specialist, Help Desk Specialist, IT Consultant, Field Technician, Tech Support Technician, Field Supervisor, Systems Hardware Analyst and Network Support Specialist. Additionally, students may apply this program, as a step toward a bachelor's degree.

General Education Courses

CourseCreditsCourse TitleCompleted
COM 112W3Fundamentals of Oral Communication ______________
OR ______________
COM 114W(3)Interpersonal Communication ______________
______________
LW ---1Any 1 Credit LW Course AND ______________
LWA ---1Any 1 Credit LWA Course ______________
OR ______________
LW ---(2)Any 2 Credit LW Course ______________
______________
OAT 1513Business Communication I AND ______________
OAT 1523Business Communication II ______________
OR ______________
OAT 151(3)Business Communication I AND ______________
ENG 111(3)College Composition I AND ______________
ENG 112(3)College Composition II ______________
OR ______________
OAT 151(3)Business Communication I AND ______________
ENG 111(3)College Composition I AND ______________
ENG 113(3)Technical Communication ______________
______________
MTH---3/4Any Approved Intermediate Algebra Course (or Higher) ______________
PHL 210W2Information Technology Ethics & Law ______________
POL ---3/4Any Approved American Government Requirement ______________
19/24Subtotal

Core Courses

CourseCreditsCourse TitleCompleted
CST 1201PC Operating System Command Line Interface (DOS) ______________
CST 1262Unix/Linux Operating System ______________
CST 1284PC Hardware Concepts and Troubleshooting ______________
CST 1292Mac OS Troubleshooting ______________
CST 133W4Computer Concepts & Competencies ______________
CST 1351Help Desk Fundamentals ______________
CST 1603Networking Essentials ______________
CST 1613Introduction to Networking ______________
CST 1632Introduction to Windows Network Administration ______________
CST 2284Advanced PC Troubleshooting ______________
CST 268W2Special Topics in IT Support ______________
CST 2783A+ Certification Prep ______________
31Subtotal

Recommended Electives (Choose a minimum of 6 credits from list)

CourseCreditsCourse TitleCompleted
CST 150W3Information Security Policies, Procedures, and Fundamentals ______________
CST 1523Implementing Network Security ______________
CST 1533Implementing Firewalls ______________
CST 1592Database Operations ______________
CST 1622Introduction to Novell Network Administration ______________
CST 1643Routing and Switching Essentials ______________
CST 1653Linux Networking I ______________
6Subtotal

Advanced Electives (Choose a minimum of 6 credits from list)

CourseCreditsCourse TitleCompleted
ACE ---2-6Academic Career Experience ______________
CST 2353Systems Analysis and Design ______________
CST 2603Scaling Networks ______________
CST 2623Advanced Novell Networking ______________
CST 2633Advanced Microsoft Networking ______________
CST 2653Linux Networking II ______________
CST 2664Information Security ______________
CST 2673Introduction to Computer Forensics ______________
CST 2693Cisco Security ______________
6Subtotal



62/67Total Credits


Notes

1 - Proficiency in keyboarding is expected in all CST classes. OAT 170 is available for those students who need to build keyboarding skills.
2 - Any Approved Intermediate Algebra or higher except MTH 153 will meet the Math General Education requirement.
3 - A grade of "C" (2.0) or higher is required in all CST courses.
4 - CST 123, CST 128, CST 129, CST 133, CST 161, CST 163, CST 183, CST 228, CST 268, CST 278, and ALL CST Network/Programming Electives are Key courses and must be completed within 5 years of completing degree. Failure to complete within the stated time frame will require you to repeat this course. See graduation requirements page in catalog.



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