Delta College logo

Programs



Computer Science and Information Technology - IT Support - Advanced Certificate


Are you interested in computers and how they help make communication more effective? Are you a natural problem solver who can think on his or her feet, quickly finding and fixing problems? If so, an Advanced Certificate in IT Support might be for you.

IT Support Specialists must be able to communicate with their less computer-savvy colleagues in a clear, patient fashion. This requires good people skills and excellent communication abilities, whether it is in-person, over the phone or via e-mail. 

About the program

The IT Support program at Delta College prepares you for entry-level employment in various areas within the information technology field. The Advanced Certificate is designed for those who already have a degree.

Students will configure, monitor, secure and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing and troubleshooting hardware, software, network and other desktop issues. Also, the IT Support program helps prepare students to test for the CompTIA A+ certification exam as well as the PC Pro certification exam. This certification makes students more marketable to employers.

Students, upon successful completion of the program, will be qualified as an entry-level IT Support professional. Many students transfer to a four-year university and Delta has several university partnerships in place.

Many courses are offered in the evenings to allow students the flexibility of maintaining full or part-time employment. 

Job outlook

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions.

IT Support specialists work in all types of organizations. Because computer support is important for businesses, some support specialists might work nights or weekends.

For students who transfer and obtain a bachelor’s degree, the average national median salary is $50,380.

Demand for IT Support specialists is expected to grow 12 percent from 2014-2014. More support services will be needed as organizations upgrade their computer equipment and software. 

Source: Bureau of Labor Statistics

What students are saying

“The IT instructors at Delta are knowledgeable and supportive. They have made learning challenging as well as enjoyable. The classrooms are well equipped for hands-on learning in the labs so students can practice the skills they learn in classrooms. I passed my A+ certification, which led to a job in customer support at a local Internet company, thanks to the instructors at Delta. Since then, I have continued my education at Delta pursuing an education in Information Assurance.” -- Mike Mailley

Find out more 

Have questions or want more information? Contact:

Cynthia Drouse
Associate Professor
989-686-9069
Office: A064
cjdrouse@delta.edu





Computer Science and Information Technology - IT Support - Advanced Certificate


Program Code: CTA.35136

The IT Support certificate is designed to prepare students for entry-level employment in various areas within the information technology field. Students will configure, monitor, secure, and administer network resources; as well as demonstrate technical skills and ability in analyzing, assessing, diagnosing, and troubleshooting hardware, software, network, and other desktop issues. Also, the IT Support certificate helps prepare learners to test for the CompTIA A+ certification as well as the TestOut PC Pro certification exams. These certifications make students more marketable to employers as certification validates foundation-level knowledge and skills necessary for a career in IT support. Additionally, students may apply this certificate as a step toward an associate's degree.

Core Courses

CourseCreditsCourse TitleCompleted
CST 1201PC Operating System Command Line Interface (DOS) ______________
CST 1262Unix/Linux Operating System ______________
CST 1284PC Hardware Concepts and Troubleshooting ______________
CST 1292Mac OS Troubleshooting ______________
CST 133W4Computer Concepts & Competencies ______________
CST 1351Help Desk Fundamentals ______________
CST 1603Networking Essentials ______________
CST 1613Introduction to Networking ______________
CST 1632Introduction to Windows Network Administration ______________
CST 2284Advanced PC Troubleshooting ______________
CST 268W2Special Topics in IT Support ______________
CST 2783A+ Certification Prep ______________

THIS CERTIFICATE IS PART OF A LADDERED PROGRAM. CREDITS EARNED MAY BE APPLIED TOWARDS COMPLETION OF THE COMPUTER SCIENCE AND INFORMATION TECHNOLOGY - IT SUPPORT - ASSOCIATE IN APPLIED SCIENCE DEGREE.



31Total Credits


Notes

1 - Proficiency in keyboarding is expected in all CST classes. OAT 170 is available for those students who need to build keyboarding skills.
2 - CST 128, CST 129, CST 133, CST 161, CST 228, CST 268, and CST 278 are Key courses and must be completed within 5 years of completing certificate. Failure to complete within the stated time frame will require you to repeat this course. See graduation requirements page in catalog.
3 - A grade of "C" (2.0) or higher is required in all courses for the certificate.



1961 Delta Road, University Center MI 48710 | 989-686-9000 | info@delta.edu
Delta College is an Equal Opportunity Organization, committed to excellence through inclusiveness and diversity.
Copyright ©