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Course NumberCOM 212W
Lab Hours0
Lecture Hours45
Course DescriptionPrerequisites: READING LEVEL 2 and WRITING LEVEL 2. Focuses on the theory, behavior, and skills of listening. Includes discussion of the key components of listening such as hearing, understanding, remembering, interpreting, evaluating, and responding. (45-0)

Outcomes and Objectives

Discover the importance of listening in daily life.
  1. Discuss ways that listening power generates knowledge.
  2. Identify how listening generates success in personal and professional life.
  3. Apply the principles of active listening to conversations.
  4. Discover the misconceptions people hold about listening.

Discover the different types of listening and how the types of listening affect the listening process.
  1. Identify and analyze, appreciative, discriminative, evaluative, empathetic, and self-listening and apply successful techniques for improving these types of listening.
  2. Identify different goals senders have and identify the types of effective listener responses for each.

Discover the difference between hearing and listening.
  1. Understand the basic model of the listening process.
  2. Explain the hearing process and its relationship to listening.
  3. Discuss and apply techniques to protect the ears for future listening.

Discover ways to enhance listening comprehension.
  1. Identify the methods of self-preparation for listening.
  2. Identify different note-taking procedures and when to use them.
  3. Discover and employ techniques to facilitate the listening process.

Discover the ways that emotions can affect listening.
  1. Discover emotional filters that affect the listening process.
  2. Demonstrate techniques to control emotional interference.

Discover ways that attention, concentration, and memory can be improved.
  1. Apply and give examples of techniques to focus attention.
  2. Demonstrate concentration techniques.
  3. Discover and employ memory improvement methods.

Discover the way nonverbal communication is related to the listening process.
  1. Identify and learn to interpret nonverbal cues as part of the listening process.
  2. Recognize how and when possible pitfalls encountered by perceptive nonverbal listeners can affect the listening process.
  3. Discover and apply techniques to improve nonverbal listening skills.

Discover the impact gender and culture has upon the listening process.
  1. Recognize, accept, and adapt the listening process to different cultural norms.
  2. Recognize and understand the impact of gender roles upon listening.
  3. Apply retraining listening tools to intercultural and gender-related messages.

Discover how to use a variety of writing formats to learn and apply course material.
  1. Use listening logs to evaluate personal listening behavior.
  2. Apply textbook information to personal situations in journal entries.
  3. Analyze specific listening situations or contexts in a formal research paper.

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