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Oral Communication for Managers

Course NumberCOM 202W
Lab Hours0
Lecture Hours45
Course DescriptionPrerequisites: READING LEVEL 2 and WRITING LEVEL 2. Focuses on organizational behavior; management behavior styles and team building; interpersonal communication; appraisal, disciplinary, motivational and counseling interviews; listening and nonverbal behavior; public speaking; and leadership and consensus decision making. Emphasizes practical skills within the organization. (45-0)

Outcomes and Objectives

Apply the basic elements of the communication process to an organizational setting.
  1. Describe specific organizational examples of the communication elements.
  2. Demonstrate effective and ineffective uses of feedback.
  3. Discuss ethical issues related to the communication process in organization.

Identify the basic tenets of the four organizational models.
  1. Discuss the four organizational models and describe how communication occurs in each model as well as the advantages and disadvantages of each model.
  2. Give scenarios, examples, role plays, and/or video clips; the student will differentiate between the four organizational models.

Discuss the importance of interpersonal relationships in organizations.
  1. Describe the four basic styles of communication, the best and worst of each style, when each style works best, style flexibility, and relationships with people of different styles.
  2. Assess his/her own style using the E.T.I and M.T.I. and develop subsequent goals.
  3. Assess his/her level of communication skills by completing the Self-Descriptive Questionnaire and develop subsequent goals.

Eliminate poor listening habits and demonstrate effective listening skills.
  1. Assess his/her listening skills and target skill areas to improve in organizational and personal settings.
  2. Describe poor listening habits, model effective listening skills, and discuss the payoffs of effective listening.

Understand the types of nonverbal communication in organizations.
  1. Cite examples of each type of nonverbal communication in business settings and describe how nonverbal messages differ from verbal messages in organizations.
  2. Analyze organizational situations involving nonverbal communication and culture, gender, clothing/appearance, and distance.

Develop and describe techniques to overcome obstacles to organizational communication.
  1. Differentiate between trait and situational communicator anxiety and develop personalized techniques to overcome their particular type of anxiety.
  2. Develop instructions and explain the instructions to other students; the other students will critique the instructions.
  3. Identify gender differences in communication styles based upon current research.
  4. Define Sexual Harassment and its impact in the work place.

Differentiate between the types of face-to-face interviews and necessary skills.
  1. Model the phases of the interview and types of questions in mock interview scenarios.
  2. Conduct an informational interview and assess his/her interview skills.
  3. Prepare a resume.

Participate, lead, and problem solve in small groups utilizing group communication skills.
  1. List, explain, and model the basic problem-solving steps in a group setting.
  2. Utilize brainstorming, nominal group technique, development of criteria, methods of conflict resolution, and leadership in a group.

Develop knowledge and a practical understanding of informative, persuasive, and impromptu presentation.
  1. Develop visual supporting materials and use during an in-class presentation.
  2. Deliver impromptu presentations.
  3. Deliver sample informative and persuasive presentations in class.
  4. Analyze selected audiences.
  5. Differentiate and model the use of evidence, speaker credibility, and the psychological needs of listeners before and during a presentation.

Apply course information and skills to personal experiences in their career and professional settings and seek continued self-improvement.
  1. Document course goals and periodic progress with the instructor using various self-assessment, peer assessment and instructor assessment tools.
  2. Complete the Self-Descriptive Questionnaire at the end of the course and compare it to the same instrument completed at the beginning of the course.

Utilize writing to promote learning all of the above Outcomes and Objectives.

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