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Advanced PC Troubleshooting (A+)

Course NumberCST 228
Lab Hours0
Lecture Hours60
Course DescriptionPrerequisite: Basic computer literacy and/or instructor permission. Covers common and advanced Microsoft Windows interface troubleshooting problems and techniques for solving them. Discusses function and structure of Microsoft Windows environment for managing files and directories; installing, configuring, customizing, and upgrading Windows environment and navigating through the operating system to access and retrieve information. Reviews Internet access concepts and setup. (60-0)

Outcomes and Objectives

Attain a basic understanding of Windows operating system in terms of its functions and structure for managing files and directories, and running programs.
  1. Identify basic concepts and procedures for creating, viewing and managing files, directories and disks. This includes procedures for changing file attributes and the ramifications of those changes (for example, security issues).

Attain the basic understanding of installing, configuring and upgrading Windows operating systems. This includes knowledge of system boot sequences and minimum hardware requirements.
  1. Identify steps to perform an operating system upgrade. Content may include the following:
    1. Upgrading or replacing Windows from earlier versions
    2. Dual boot Windows
    3. Identify procedures for loading/adding and configuring application device drivers and the necessary software for certain devices.

Attain understanding to diagnose and troubleshoot common problems relating to Windows operating systems. This includes understanding normal operating and symptoms relating to common problems.
  1. Recognize and interpret the meaning of common error codes and startup messages from the boot sequence, and identify steps to correct the problems.
  2. Recognize common problems and determine how to resolve them.

Attain the understanding of network capabilities of Windows and how to connect to networks on the client side, including what the Internet is about, its capabilities, basic concepts relating to Internet access and generic procedures for system setup. The scope of this topic is only what is needed on the desktop side to connect to a network.
  1. Identify the networking capabilities of Windows including procedures for connecting to the network.
  2. Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access.

Install, configure and upgrade Windows 9x and Windows 2000.
  1. Install Windows 9x and Windows 2000 for bringing the software to a basic operation level.
  2. Perform an OS upgrade.

Create, view and manage files, directories and disks. Change file attributes and the ramifications of these changes.
  1. Window-based utilities
  2. File attributes, naming conventions, file system

Setup and configure Windows printing subsystem
  1. Setting default printer
  2. Installing/spool setting
  3. Network printing

Disguise and troubleshoot common problems relating to Windows 9x and Windows 2000.
  1. Recognize and interpret the meaning of common error codes and start up messages from the boot sequence, and correct the problems through hands-on.
  2. Through hands-on, resolve the common problems.

Understand the basic types of printers, basic concepts, printer components, how they work, how they print unto a page, paper path, care and service techniques, and common problems.
  1. Identify basic concept, printer operations and printer components.
  2. Identify care and service techniques troubleshoot common problems with primary printer type.
  3. Install a configure printer and identify different types of printer connections.

Attain knowledge of portable computer and their unique components land problems.
  1. Identify the unique components of portable systems and their unique problems.

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