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Technical Communication

Course NumberENG 113
Lab Hours0
Lecture Hours45
Course DescriptionPrerequisite: A "C" grade or better in a college level composition I course. Covers techniques for presentation of technical material in formal and informal written reports, letters and other current forms of business and technical communication. Emphasizes general principles used for successful written communication experiences in the professional world and the development of thinking and organizational skills, with specific applications to technical courses or professional case studies. Credit may be earned in only one of: ENG 113, ENG 113A or ENG 113B. (45-0)

Outcomes and Objectives

Explain the general administrative operations of a business.
  1. Appreciate the trust relationship between businesses and clients.
  2. Produce a resumé which demonstrates past experience, education, and community and professional involvement.
  3. Prepare for a professional interview process.

Demonstrate the ability to produce professional correspondence and documents.
  1. Properly lay out a business letter.
  2. Properly lay out a memo.
  3. Properly lay out reports.
  4. Identify the differences between general grammar rules and the guidelines which are specific to professional writing in business and industry.
  5. Analyze an audience.

Analyze work situations, in writing or group discussion.
  1. Demonstrate the critical thinking skills required of a professional.
  2. Demonstrate the group process skills required of a professional.

Demonstrate the basic speaking skills required of a professional.
  1. Prepare a written version of an oral presentation.
  2. Give extended oral explanations of work done.
  3. Provide mature oral explanations of professional problem solving.
  4. Work at a mature level in small (interpersonal) groups, particularly to solve problems.

Select, design and construct graphic aids accurately and appropriately for use in written documents or oral presentations.
  1. Identify purpose and audience.
  2. Identify proper use of
    1. Tables
    2. Charts
    3. Graphs
    4. Illustration
    5. Computer Graphics
    6. In written reports
    7. In oral reports
    8. In electronic messages

Write clear and effective memos, letters, and reports which
  1. Request assistance.
  2. Provide information.
  3. Provide instruction.
  4. Register a complaint.
  5. Respond to a complaint.
  6. Report an incident.
  7. Report progress of work done.
  8. Report completion of work done.
  9. Provide details of an investigation.
  10. Provide the results of an evaluation.
  11. Provide recommendations.
  12. Describe a process.
  13. Describe a mechanism.
  14. Abstract an article or report.

Produce and write a researched technical report
  1. Demonstrate familiarity with professional journals.
  2. Demonstrate an understanding of the interview process.
  3. Demonstrate familiarity with professional and academic formats for long, formal written reports.

Demonstrate general familiarity with communication technology.
  1. Identify current types of audio-visual equipment and explain their use.
  2. Demonstrate general familiarity with a computer word processing system.

Demonstrate professional conduct.
  1. Identify appropriate ethical behavior.
  2. Identify professional liability concerns.
  3. Identify the importance of networking, teamwork, and workplace cooperation.

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